Retail Customer Service - Tempe Marketplace Rack

Nordstrom•Tempe, AZ

3d•$17 - $18•Onsite

About The Position

Nordstrom Rack is hiring a team member for its Customer Service department at Tempe Marketplace. The role involves working in a fast-paced, high-energy store environment, collaborating with teammates, and helping create a welcoming and inclusive atmosphere for customers. Team members keep the customer experience quick and easy and maintain clean, clutter-free sales floors and stockrooms. Depending on business needs, employees may work in different areas of the store. Available areas include Sales and Customer Service and Stock Support and Fulfillment; candidates can discuss their preferred role during the interview process.

Requirements

Clear, effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business need.
Ability to meet the physical requirements of the position, including continuous movement for 6–8 hours per shift and frequent bending, twisting, squatting, flexing, reaching, and hand use.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Keep the sales floor runway ready by re-merchandising, sizing, filling in, and straightening merchandise throughout the day.
Assist customers with transactions across in-store, online, and mobile platforms; operate the point-of-sale system, bag items, and provide a friendly experience.
Support fitting room operations by greeting and assisting customers and sorting and returning clothing to the sales floor.
Sort and return clothing to the sales floor to maintain a clean, clutter-free customer experience.
Organize stockrooms and ensure merchandise is properly checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store.
Follow operational, merchandise, and asset protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver newly arrived items to selling departments.
Fulfill customer orders promptly and according to quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating store fixtures.