Retail Customer Service Associate

Federal Express Corporation•Houston, TX

About The Position

The Store Consultant delivers a positive customer experience by using consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. The role requires knowledge of the Store’s business, including printing, signs and graphics, and shipping. The Store Consultant takes orders, coordinates Store activities, provides pricing and product information, and recommends appropriate FedEx Office products and services. The position operates and maintains a variety of equipment; moves boxes and equipment; stocks materials and retail supplies; manages production queues and output; handles complex projects; and completes assigned tasks according to priority. It also includes processing customer transactions, preparing shipments, maintaining a safe and orderly Store, and following operational, legal, safety, customer service, and security procedures.

Requirements

High school diploma or equivalent education.
At least 6 months of specialized experience.
Excellent verbal and written communication skills.
Ability to stand throughout the shift, except during meal and rest periods.
Ability to move and lift up to 55 pounds.
Ability to bend and twist at the waist and knees consistently.
Ability to communicate effectively with customers, vendors, and team members consistently.
Ability to perform work requiring cooperation and following instructions consistently.
Ability to function in a fast-paced environment under substantial pressure consistently.
Ability to maintain attention and concentration for extended periods consistently.
Ability to work with minimal supervision consistently.
Ability to report regularly to work and maintain established business hours to support the business.

Responsibilities

Follow supervisor instructions and assist other team members with Store functions.
Assist in training Store team members.
Use consultative behaviors to understand customer needs and recommend appropriate printing, signs and graphics, shipping products, and services.
Provide an outstanding customer experience, resolve customer problems quickly and satisfactorily, and take complex orders using order systems with accurate pricing.
Assemble parcels and prepare goods for shipping, including wrapping, packing, weighing, and labeling items.
Set up and operate printing, binding, and related equipment using customer-supplied media and documents.
Maintain a safe, clean, and orderly retail Store.
Protect customer confidentiality and carefully handle documents, media, and packages.
Process financial transactions at a point-of-sale terminal, including handling cash and making change.
Clean, repair, and stock retail printing and shipping equipment and supplies.
Maintain current merchandising materials and proper displays of products and signage.
Take preemptive action to prevent errors and waste; complete financial paperwork and possibly assist with sales reporting, close-outs, and bank deposits.
Follow FedEx Office procedures and applicable legal, HR, safety, customer service, and security policies.
Perform multiple tasks, develop job knowledge and skills, work with minimal supervision, and follow team member and Store standards.
Suggest improvements to internal processes and potential solutions; work with management to reduce costs and waste and improve profitability.
Apply quality concepts from training and support FedEx Office Quality initiatives.
Perform other duties as needed or required.