Retail Customer Service Associate
About The Position
The Store Consultant consistently delivers a positive customer experience by using consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. This customer-service-focused team member is knowledgeable about the Store’s business, including print, signs and graphics, and shipping. The role takes orders, coordinates Store activities, provides pricing and product information, and recommends appropriate FedEx Office products and services. The Store Consultant operates and maintains a variety of equipment; moves boxes and equipment; stocks materials; manages the production queue and output, complex projects, and retail supplies; and completes assigned tasks based on priority. The role also supports quality initiatives and works to improve processes, reduce waste, and optimize profitability.
Requirements
- High school diploma or equivalent education.
- At least 6 months of specialized experience.
- Excellent verbal and written communication skills.
- Ability to stand for the entire shift, excluding meal and rest periods.
- Ability to move and lift 55 pounds.
- Ability to bend and twist at the waist and knees consistently.
- Ability to communicate effectively with customers, vendors, and team members consistently.
- Ability to perform work activities requiring cooperation and instruction consistently.
- Ability to function in a fast-paced environment under substantial pressure consistently.
- Ability to maintain attention and concentration for extended periods consistently.
- Ability to work with minimal supervision consistently.
- Ability to report regularly to work and maintain established business hours; attendance may involve reporting to a physical location depending on the position’s scope and nature.
Responsibilities
- Follow supervisors’ instructions and assist other team members with Store functions.
- Assist in training Store team members.
- Use consultative behaviors to understand customers’ individual needs and recommend suitable print, signs and graphics, shipping products, and services.
- Provide outstanding customer service, resolve customer problems quickly and satisfactorily, and take complex customer orders using order systems with accurate pricing information.
- Prepare parcels for shipping by wrapping items, placing them in shipping containers, weighing packages, and affixing labels.
- Set up and operate printing, binding, and related equipment using customer-supplied media and documents.
- Maintain a safe, clean, and orderly retail Store.
- Protect customer data and handle documents, media, and packages carefully and confidentially.
- Process financial transactions at a POS terminal, including handling cash and making change.
- Clean, repair, and stock retail printing and shipping equipment and supplies.
- Maintain current merchandising materials and ensure products and signage are displayed properly.
- Take action to prevent errors and waste; complete required financial paperwork and potentially assist with daily sales reporting, close-outs, and bank deposits.
- Follow FedEx Office operating procedures and legal, HR, safety, customer service, and security policies.
- Perform multiple tasks, pursue opportunities to improve knowledge and skills, and work with minimal supervision.
- Adhere to FedEx Office team member and Store standards and perform other duties as needed.
- Suggest internal process improvements and possible solutions; work with management to reduce costs and waste and optimize profitability.
- Apply quality concepts from training and support FedEx Office Quality initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
