Retail Customer Host Associate - Kelly Johnson Store

Goodwill of Colorado • Colorado Springs, CO

11h • Onsite

About The Position

The Associate I, Retail Customer Host provides a welcoming first impression by greeting customers as they enter the store and thanking them as they leave. The role involves answering questions, sharing store information, offering carts or hand baskets, directing customers, and helping manage customer flow. Associates also check receipts against purchases as a loss-prevention measure, refer merchandise that cannot be validated to the point of sale for assistance, and communicate discrepancies to customers and management. They file appropriate reports with the Risk department and help maintain a safe, welcoming shopping environment by following store policies and safety procedures. The position requires customer-facing communication, attention to detail, observation, and use of handheld scanners, phones, computers, and company systems such as Think Risk. Duties may extend beyond those listed as needed. Full-time positions are available, with Monday through Friday availability required; schedules may also vary and include weekends, evenings, and holidays as needed, with occasional overtime. Pay is $16.51 per hour.

Requirements

• Excellent customer service skills and a positive, approachable demeanor.
• Strong communication skills and the ability to take initiative.
• Ability to communicate effectively in English, including reading, comprehending, and writing.
• Ability to interact effectively with diverse individuals and build rapport.
• Ability to handle customer inquiries and concerns calmly and professionally.
• Attention to detail and the ability to make decisions.
• Ability to use basic technologies and operate computer programs and equipment, including Microsoft programs, Think Risk, phones, and scanners.
• Ability to work a varied schedule that may include weekends, evenings, and holidays as needed, with occasional overtime.
• Ability to stand for extended periods.
• Ability to meet the position’s physical demands, including occasional lifting and carrying and continuous walking, standing, speaking, hearing, vision, and hand/finger tasks.

Nice To Haves

• High school diploma or equivalent.
• Prior retail store door attendant experience.
• Bilingual ability.

Responsibilities

• Greet customers warmly as they enter the store and thank them as they leave.
• Provide store information, answer questions, share item locations, discounts, and upcoming event information, and direct customers to specific areas.
• Offer shopping carts or hand baskets and help manage customer flow while maintaining an organized entrance.
• Check customer receipts against purchases when customers exit.
• Refer merchandise that cannot be validated by the receipt to the point of sale for additional customer service.
• Politely ask customers without a receipt or with an invalid receipt to return to the store to be processed through the point of sale.
• Identify discrepancies and communicate with customers and management to resolve problems.
• File appropriate reports with the Risk department.
• Use handheld scanners and other devices to monitor transactions and report incidents through Think Risk.
• Observe people and identify potentially suspicious behavior while maintaining a calm demeanor.
• Follow retail center policies, procedures, and safety processes.
• Communicate effectively with customers, managers, supervisors, staff, and peers.
• Perform additional responsibilities as required.

Benefits

• DailyPay access to earned pay on the employee’s chosen schedule.
• Medical insurance for eligible full-time Retail and Sales/Operations employees.
• Dental insurance for eligible full-time Retail and Sales/Operations employees.
• Vision insurance for eligible full-time Retail and Sales/Operations employees.
• Short-term disability coverage for eligible full-time Retail and Sales/Operations employees.
• Life and accidental death and dismemberment coverage for eligible full-time Retail and Sales/Operations employees.
• Flexible Spending Accounts for eligible full-time Retail and Sales/Operations employees.
• Long-term disability coverage for eligible full-time Retail and Sales/Operations employees.
• Voluntary supplemental benefit offerings.
• Paid time off, including vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
• Retirement plan with pre-tax or post-tax Roth contributions; participation requires employees to be at least 18 years old.
• Public Service Loan Forgiveness Program eligible employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED