Retail Customer Experience Supervisor Full Time

TJX • Meadville, PA

3d • Onsite

About The Position

The Retail Customer Experience Supervisor is responsible for promoting an excellent customer experience and overseeing front-of-store Associates. The role ensures prompt, courteous service and promotes loyalty programs while leading by example through customer engagement and maintaining a clean, organized store. The Supervisor trains and mentors Associates, coordinates front-end coverage and breaks, responds to customer concerns, and works with Management to support training and store priorities. The position also supports shrink reduction, safety, and compliance with labor laws, policies, and procedures.

Requirements

• Available to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Able to multitask.
• Strong communication and organizational skills, with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Works effectively as a team player with peers and supervisors.
• Able to train others.
• At least 1 year of retail experience and 6 months of leadership experience.

Responsibilities

• Promote an excellent customer experience and a positive internal and external customer environment.
• Oversee front-of-store Associates to ensure prompt, courteous customer service and promotion of loyalty programs.
• Engage and interact with customers, role-model outstanding service, and maintain a clean and organized store.
• Promote honesty and integrity and maintain confidentiality.
• Train and mentor Associates on front-end principles and coach them on personalizing the customer experience and promoting loyalty programs.
• Assign registers, support and respond to point-of-sale coverage needs, and coordinate Associate breaks.
• Address customer concerns and issues promptly.
• Ensure Associates complete tasks according to the store plan and prioritize work as needed.
• Communicate priorities and progress accurately and effectively with Management and Associates.
• Provide and accept recognition and constructive feedback.
• Partner with Management on Associate training needs.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in store shrink-reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation support
• Bereavement benefit
• 401(k) with Associate contributions
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• 401(k) match for Associates meeting service or hours requirements
• Medical, dental, and vision insurance for Associates meeting service or hours requirements
• Health savings account (HSA) for eligible Associates
• Health care flexible spending account (FSA) for eligible Associates
• Life insurance for eligible Associates
• Short- and long-term disability for eligible Associates
• Paid parental leave for eligible Associates
• Paid holidays, vacation, and sick time for eligible Associates
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance
• Competitive salary and benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed