Customer Experience Supervisor Full Time

The TJX Companies, Inc.•Sioux City, IA

1d•$14 - $15•Onsite

About The Position

The Customer Experience Supervisor promotes an excellent customer experience and oversees front-of-store Associates to ensure prompt, courteous service and support loyalty programs. The role models outstanding customer service by engaging with customers and helping maintain a clean, organized store. The Supervisor also supports store operations, training, safety, and shrink-reduction efforts.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Able to multitask.
Strong communication and organizational skills, with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Able to work effectively with peers and supervisors as a team player.
Able to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Create a positive internal and external customer experience.
Promote honesty, integrity, and confidentiality.
Train and mentor Associates on front-end principles and on personalizing customer experiences while promoting loyalty programs.
Assign registers, support and respond to point-of-sale coverage needs, and coordinate Associate breaks.
Address customer concerns and issues promptly.
Ensure Associates complete tasks according to the store plan and prioritize work as needed.
Communicate priorities and progress updates accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback.
Partner with management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.