Retail Customer Experience Supervisor Full Time
About The Position
The Retail Customer Experience Supervisor is responsible for promoting an excellent customer experience and overseeing Associates at the front of the store. The role ensures prompt, courteous customer service and promotes loyalty programs while leading by example through customer engagement and maintaining a clean, organized store. The Supervisor trains and mentors Associates, manages register assignments and point-of-sale coverage, coordinates breaks, responds to customer concerns, and helps ensure work is completed according to the store plan. The position partners with management on training needs and supports the store’s safety, compliance, and shrink-reduction efforts.
Requirements
- Available to work a flexible schedule, including nights and weekends.
- Strong understanding of merchandising techniques.
- Capable of multitasking.
- Strong communication and organizational skills with attention to detail.
- Able to respond appropriately to changes in direction or unexpected situations.
- Team player who works effectively with peers and supervisors.
- Able to train others.
- 1 year of retail experience and 6 months of leadership experience.
Responsibilities
- Create a positive internal and external customer experience.
- Promote a culture of honesty and integrity and maintain confidentiality.
- Train and mentor Associates on front-end principles and personalizing the customer experience while promoting loyalty programs.
- Assign registers, support and respond to point-of-sale coverage needs, and coordinate breaks for Associates.
- Address customer concerns and issues promptly to ensure a positive customer experience.
- Ensure Associates execute tasks and activities according to the store plan, prioritizing as needed.
- Communicate priorities accurately and effectively with management and Associates, and provide progress updates.
- Provide and accept recognition and constructive feedback.
- Partner with Management on Associate training needs to increase effectiveness.
- Ensure adherence to labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in store shrink-reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation assistance
- Bereavement benefits
- 401(k) Associate contributions
- Child care and cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- 401(k) match for eligible Associates
- Medical, dental, and vision coverage for eligible Associates
- Health savings account (HSA) for eligible Associates
- Health care flexible spending account (FSA) for eligible Associates
- Life insurance for eligible Associates
- Short- and long-term disability for eligible Associates
- Paid parental leave for eligible Associates
- Paid holidays, vacation, and sick time for eligible Associates
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
