FULL TIME RETAIL CUSTOMER EXPERIENCE COORDINATOR

The TJX Companies, Inc. • Ann Arbor, MI

4d • Onsite

About The Position

The Retail Customer Experience Coordinator is responsible for promoting an excellent customer experience and overseeing front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs. The coordinator leads by example through customer engagement, maintaining a clean and organized store, and modeling outstanding customer service. The role also supports Associate training, front-end operations, customer issue resolution, store priorities, safety, and shrink reduction.

Requirements

• Available to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Able to multitask.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player who works effectively with peers and supervisors.
• Able to train others.
• 1 year of retail experience and 6 months of leadership experience.

Responsibilities

• Create a positive internal and external customer experience.
• Promote a culture of honesty and integrity and maintain confidentiality.
• Train and mentor Associates on front-end principles.
• Train and coach Associates on personalizing the customer experience while promoting loyalty programs.
• Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates.
• Address customer concerns and issues promptly to ensure a positive customer experience.
• Ensure Associates execute tasks and activities according to the store plan, prioritizing as needed.
• Communicate accurately and effectively with management and Associates when setting and addressing priorities, and provide progress updates.
• Provide and accept recognition and constructive feedback.
• Partner with Management on Associate training needs to increase effectiveness.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in store shrink reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation assistance
• Bereavement benefits
• 401(k) Associate contributions
• Child care and cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• 401(k) match for those who meet service or hours requirements
• Medical, dental, and vision coverage for those who meet service or hours requirements
• Health savings account (HSA) for those who meet service or hours requirements
• Health care flexible spending account (FSA) for those who meet service or hours requirements
• Life insurance for those who meet service or hours requirements
• Short- and long-term disability for those who meet service or hours requirements
• Paid parental leave for those who meet service or hours requirements
• Paid holidays, vacation, and sick time for those who meet service or hours requirements
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed