Full Time Customer Experience Supervisor

The TJX Companies, Inc.•Salisbury, MD

4d•$16 - $17•Onsite

About The Position

The Customer Experience Supervisor is responsible for promoting an excellent customer experience and overseeing front-of-store Associates to ensure prompt, courteous service and promote loyalty programs. The role models outstanding service by engaging with customers and maintaining a clean, organized store. The supervisor trains and mentors Associates, coordinates front-end coverage and breaks, addresses customer concerns, and works with management to set priorities and meet training needs. The position also supports store shrink-reduction and safety programs and ensures compliance with labor laws, policies, and procedures. Other duties may be assigned.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Able to multitask.
Strong communication and organizational skills, with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Team player who works effectively with peers and supervisors.
Able to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Create a positive internal and external customer experience.
Promote a culture of honesty and integrity and maintain confidentiality.
Train and mentor Associates on front-end principles and personalizing the customer experience while promoting loyalty programs.
Assign registers, support and respond to POS coverage needs, and coordinate breaks for Associates.
Address customer concerns and issues promptly.
Ensure Associates execute tasks according to the store plan and prioritize as needed.
Communicate priorities and progress updates accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Maintain a clean and organized store.
Perform other duties as assigned.