Retail Customer Experience Associate, Riverside Galleria at Tyler - Full Time

Macy's•Riverside, CA

3d•$17 - $24•Onsite

About The Position

As a Customer Experience Colleague at Macy’s, you will create exceptional, personalized shopping experiences by engaging with customers in-store and online, supporting customer satisfaction, and driving cross-category sales. You will use your knowledge of fashion, fit, and function to make tailored product recommendations and use digital tools to enhance the customer journey. You will work across different departments and transition between areas throughout the day. You will build client relationships through outreach tools such as My Client and social media, and collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and elevate the customer experience. You will also support operational excellence through floor readiness, event execution, merchandise setup, and opening and closing procedures. Daily work includes preparing and maintaining the sales floor, reviewing sales goals and product information, welcoming and assisting customers, recovering the floor and fitting rooms, updating signs and pricing, supporting merchandise moves, sharing loyalty program benefits, and working with colleagues to achieve individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
Comfort handling electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Nice To Haves

At least 2 years of selling or customer experience preferred.

Responsibilities

Create exceptional, personalized shopping experiences and engage with customers across in-store and online touchpoints.
Drive cross-category sales and support overall business goals.
Use knowledge of fashion, fit, and function to make tailored product recommendations and use digital tools to enhance the customer journey.
Work across multiple departments and areas throughout the day.
Build client relationships using outreach tools such as My Client and social media.
Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience.
Support floor readiness, event execution, merchandise setup, and opening and closing procedures.
Keep the sales floor clean, organized, and prepared; recover the floor and fitting rooms, update signs and pricing, and support merchandise moves.
Review sales goals, learn about new arrivals and top-selling items, and stay current on trends and promotions.
Welcome customers, build relationships, share loyalty program benefits, and provide a sincere closing interaction.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Work collaboratively with colleagues and strive to achieve sales goals and individual and store results.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.