Retail Customer Experience Associate, Riverside Galleria at Tyler - Full Time

Macy's•Riverside, CA

3d•Onsite

About The Position

As a Customer Experience Colleague at Macy’s, you will create personalized shopping experiences by engaging with customers in store and online, supporting customer satisfaction, and driving cross-category sales. You will use knowledge of fashion, fit, and function to recommend products and digital tools to improve the customer journey. The role involves working across departments and building client relationships through tools such as My Client and social media. You will collaborate with peers, store leaders, and brand partners to resolve challenges and improve the customer experience. You will also support store operations by maintaining floor readiness, executing events, setting up merchandise, and completing opening and closing procedures. Daily activities include reviewing goals and product information, greeting and assisting customers, maintaining sales-floor and fitting-room presentation, updating signage and pricing, supporting merchandise moves, and communicating loyalty-program benefits. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to communicate and collaborate comfortably with customers and colleagues.
Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
Enjoy meeting people, learning about them, and sharing information.
Resourceful and eager to start a new venture, adaptable to changing priorities, able to work independently, and effective in a team.
Comfort handling electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

At least 2 years of selling or customer experience preferred.

Responsibilities

Engage with customers in store and online to create exceptional, personalized shopping experiences.
Drive cross-category sales and work toward daily sales goals.
Recommend products based on customers’ needs and knowledge of fashion, fit, and function.
Use digital tools to enhance the customer journey and build client relationships through My Client and social media.
Work across multiple departments and transition between areas as needed.
Collaborate with peers, store leaders, and brand partners to identify opportunities and resolve challenges.
Maintain floor readiness, recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves.
Support event execution, merchandise setup, and opening and closing procedures.
Open credit accounts and share loyalty-program benefits with customers.
Provide a sincere, helpful customer experience, including ensuring customers have what they need and thanking them.
Review sales goals, learn about new arrivals and top-selling items, and stay informed about trends and promotions.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice