Retail Custodial Associate
About The Position
The Retail Custodial Associate maintains a clean, organized, and safe store environment, with a focus on floor care. The role includes operating floor-care equipment and performing a range of cleaning and recovery tasks throughout the store. The associate follows operational, merchandising, loss-prevention, health and safety, and labor policies, and is cross-trained to support multiple areas of the store as business needs require. The associate supports positive customer experiences and store culture through honesty, integrity, respect, effective communication, and teamwork. The position also supports Front End coverage, participates in store recovery and safety awareness, and performs other duties as assigned.
Requirements
- Excellent customer service skills.
- Ability to work a flexible schedule to support business needs.
- Strong organizational skills and attention to detail.
- Physical stamina to perform cleaning tasks and operate a floor buffer and scrubber.
- Ability to multitask.
- Ability to respond appropriately to changes in direction or unexpected situations.
- Strong verbal and written communication skills, including listening and responding appropriately.
- Ability to lift heavy objects, with or without reasonable accommodation.
- Ability to work effectively with peers and supervisors.
Nice To Haves
- Retail customer experience preferred.
Responsibilities
- Maintain floor-care cleanliness standards, including operating and maintaining the scrubber and buffer.
- Perform dust mopping, damp mopping, sweeping, vacuuming, dusting, and spot cleaning of glass and windows.
- Maintain organizational, cleanliness, and recovery standards throughout the store, including the Sales Floor, Single Queue, Associate Lounge, Backroom, and Restrooms.
- Follow company health and safety policies, including refilling essential items in the Lounge, Restrooms, and Front End.
- Cross-train and work in other store areas, including the Backroom, Front End, and Sales Floor.
- Support and respond to Front End coverage needs.
- Follow the merchandising philosophy and signage standards.
- Initiate and participate in store recovery as needed throughout the day.
- Follow operational and loss-prevention controls, including shrink-reduction guidelines and policies.
- Communicate accurately and effectively with management and Associates.
- Follow labor laws and company policies and procedures, including meal and break-period policies.
- Participate in safety awareness and help maintain a safe environment.
- Model established customer-experience practices with internal and external customers.
- Support a positive store culture through honesty, integrity, and respect.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) Associate contributions
- Child care and cell phone discounts
- Pet and legal insurance
- Credit union
- Referral bonuses
- 401(k) match for associates meeting service or hours requirements
- Medical, dental, and vision coverage for associates meeting service or hours requirements
- Health savings account (HSA) for associates meeting service or hours requirements
- Health care flexible spending account (FSA) for associates meeting service or hours requirements
- Life insurance for associates meeting service or hours requirements
- Short- and long-term disability coverage for associates meeting service or hours requirements
- Paid parental leave for associates meeting service or hours requirements
- Paid holidays, vacation, and sick time for associates meeting service or hours requirements
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
