Retail Communications Manager, Translation and Localization

Sephora•Remo, VA

4d•$86,105 - $114,570•Remote

About The Position

The Retail Communications Manager, Translation and Localization leads the development and delivery of accurate, inclusive, and contextually relevant Spanish-language content for Sephora’s retail organization. The role supports store teams by ensuring they receive clear, consistent, and culturally relevant information that enables effective execution and an exceptional client experience. The position works with the Retail Communications team and partners across more than 650 Sephora stores and 1,000 Sephora at Kohl’s locations, as well as retail leadership, brand partners, and Asset Protection. The manager oversees end-to-end Spanish translation and localization, establishes standards and workflows, and preserves business intent and Sephora’s store-centered voice across languages. Responsibilities also include cross-functional partnership, continuous improvement of communications processes and tools, and occasional support for core retail communications during peak periods, coverage gaps, or special projects. The role is remote, with travel to Sephora stores as needed.

Requirements

At least four years of professional translation and localization experience.
Full professional fluency in written and spoken Spanish and English, with experience translating, editing, proofreading, and adapting business content in both languages.
Strong knowledge of linguistic quality assurance, cultural adaptation, and maintaining consistent tone, style, and technical terminology across languages.
Experience with Content Management Systems, Translation Management Systems, translation-memory tools, or similar translation technologies.
Strong project-management and organizational skills, including the ability to prioritize a high volume of requests and meet deadlines in a fast-paced environment.
Excellent listening and collaboration skills, with a commitment to understanding business-partner and audience needs.
Sound judgment and critical-thinking skills, including independent problem-solving, navigating ambiguity, and recognizing when to escalate concerns.
Flexibility and resilience when managing changing priorities, time-sensitive requests, and evolving business needs.
Proficiency in Adobe Acrobat and Microsoft Word, Excel, and PowerPoint.
Proactive approach, openness to feedback, and commitment to continuous learning and improvement.

Nice To Haves

A degree in translation, communications, linguistics, business, or a related field.
Professional certification in translation or localization.
Experience in retail communications, professional communications, or a retail environment.
Experience with Articulate Storyline, Articulate Rise, Vyond, Adobe Creative Suite, closed-captioning tools, audio-editing software, AI voiceover tools, or XLIFF files.
Experience with Retail Zipline or learning-management systems.

Responsibilities

Manage end-to-end Spanish translation and localization for policies, guidelines, communications, eLearnings, PDFs, videos, and audio using translation technology.
Translate, edit, proofread, and adapt content into Spanish while preserving business intent, tone, terminology, clarity, and cultural and contextual relevance.
Establish and maintain Spanish-language quality-assurance practices, including version control, accessibility, and publishing accuracy.
Monitor published Spanish-language content and coordinate corrections, updates, or retirement when source content changes.
Improve translation processes, tools, and workflows to increase speed, consistency, and quality.
Maintain and apply translation glossaries, style guides, and terminology standards for Spanish-language content.
Prioritize translation requests based on content readiness, business priority, timing, effort, audience impact, and localization risks.
Collaborate with Retail Communications, Instructional Design, Retail Training, HR, Legal, and subject-matter experts to confirm business intent, resolve source-content questions, and validate specialized terminology.
Partner with Retail Communications and Design to ensure translated materials follow content, brand, design, and store-voice standards.
Advise cross-functional partners on translation and localization risks and recommend solutions when direct translation could affect clarity, meaning, or audience relevance.
Lead and participate in continuous improvements to Retail Communications processes and tools.
Travel to Sephora stores as needed to monitor project progress and adoption, gather feedback and insights, and develop new or improved procedures.
Support and own special projects, ensuring successful execution and alignment with broader business goals.
Occasionally support core retail communications during peak periods, coverage gaps, or special projects.
Create and execute communication strategies for stores and retail leadership to support clarity and alignment across the business.
Advise on messaging, timing, methods, and communication vehicles to maximize impact.
Evaluate communications requests across departments to ensure they are necessary and aligned with organizational priorities.

Benefits

Medical, dental, and vision coverage.
Employer-paid disability and life insurance.
401(k) plan with a 4% match.
FSA and HSA programs.
Student Debt Retirement plan, with eligible student loan payments qualifying to earn the company 401(k) match.
PTO, flexibility, and protected leave.
Training and development opportunities.
Tuition reimbursement.
30% discount on merchandise and services.
Opportunities for free products or “gratis” and flash sale discounts on LVMH brand products.
Free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse.
Volunteer and donation matching.
Employees may be eligible to earn bonuses.