Open Jobs Retail Communications Manager, Translation and Localization

Sephora•San Francisco, CA

3d•Remote

About The Position

The Retail Communications Manager, Translation and Localization leads the development and delivery of accurate, inclusive, and contextually relevant Spanish-language content for Sephora’s retail organization. The role ensures store teams receive clear, consistent, culturally relevant information that supports seamless execution and an exceptional client experience. As part of the Retail Communications team, the manager supports more than 650 Sephora stores and 1,000 Sephora at Kohl’s locations, as well as retail leadership, brand partners, and Asset Protection. The role establishes translation standards, manages workflows, and preserves Sephora’s business intent and store-centered voice across languages. The primary focus is Spanish translation and localization. The position may also support core retail communications during peak periods, coverage gaps, or special projects. It is remote and may require travel to Sephora stores as needed.

Requirements

Four or more years of professional translation and localization experience.
Full professional fluency in written and spoken Spanish and English, with experience translating, editing, proofreading, and adapting business content in both languages.
Strong knowledge of linguistic quality assurance, cultural adaptation, and maintaining consistent tone, style, and technical terminology across languages.
Experience using Content Management Systems, Translation Management Systems, translation-memory tools, or similar translation technologies.
Strong project-management and organizational skills, including the ability to prioritize a high volume of requests and meet deadlines in a fast-paced environment.
Excellent listening and collaboration skills, with a commitment to understanding business-partner and audience needs.
Sound judgment and critical-thinking skills, including the ability to solve problems independently, navigate ambiguity, and recognize when to escalate concerns.
Flexibility and resilience when managing changing priorities, time-sensitive requests, and evolving business needs.
Proficiency in Adobe Acrobat and Microsoft Word, Excel, and PowerPoint.
Proactive approach, openness to feedback, and commitment to continuous learning and improvement.

Nice To Haves

A degree in translation, communications, linguistics, business, or a related field.
Professional certification in translation or localization.
Experience in retail communications, professional communications, or a retail environment.
Experience with Articulate Storyline, Articulate Rise, Vyond, Adobe Creative Suite, closed-captioning tools, audio-editing software, AI voiceover tools, or XLIFF files.
Experience with Retail Zipline or learning-management systems.

Responsibilities

Manage end-to-end Spanish translation and localization across the department using translation technology for policies, guidelines, communications, eLearnings, PDFs, videos, and audio.
Translate, edit, proofread, and adapt content into Spanish while preserving business intent, tone, terminology, clarity, and cultural and contextual relevance.
Establish and maintain quality-assurance practices for Spanish-language content, including version control, accessibility, and publishing accuracy.
Monitor published Spanish-language content and coordinate corrections, updates, or retirement when source content changes.
Improve translation processes, tools, and workflows to increase speed, consistency, and quality.
Maintain and consistently apply translation glossaries, style guides, and terminology standards.
Prioritize translation requests by assessing content readiness, business priority, timing, effort, audience impact, and localization risks.
Collaborate with Retail Communications, Instructional Design, Retail Training, HR, Legal, and subject-matter experts to confirm business intent, resolve source-content questions, and validate specialized terminology.
Partner with Retail Communications and Design to ensure translated materials meet content, brand, design, and store-voice standards.
Advise cross-functional partners on translation and localization, identifying risks and recommending solutions when direct translation could affect clarity, meaning, or audience relevance.
Drive and participate in continuous improvements to Retail Communications processes and tools.
Travel to Sephora stores as needed to monitor project progress and adoption, gather feedback and insights, and develop new or improved procedures.
Own and support special projects, ensuring successful execution and alignment with broader business goals.
Occasionally create and execute communication strategies for stores and retail leadership, advising on messaging, timing, methods, and communication vehicles.
Evaluate communication requests across departments to ensure they are necessary and aligned with organizational priorities.

Benefits

Medical, dental, and vision coverage.
Disability and life insurance coverage.
401(k) with a 4% match.
FSA and HSA programs.
Student Debt Retirement plan, with student loan payments qualifying to earn Sephora’s 401(k) match.
PTO, flexibility, and protected leave.
Training, development, and tuition reimbursement.
30% discount on merchandise and services, free product or “gratis” opportunities, and flash sale discounts on LVMH brand products.
Free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse.
Volunteer and donation matching.
Employees may also be eligible to earn bonuses.