Interpreting and Translation Services Manager

Children's Healthcare of Atlanta•Atlanta, GA

11d•Onsite

About The Position

Provides leadership within the Multicultural Translation department, including oversight of interpretation and translation services across the health system. Assesses, coordinates, and serves as a resource to departments to ensure that quality services are provided to non-English speaking persons. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children’s Healthcare of Atlanta.

Requirements

2 years of experience in management
Excellent oral and written communication skills in Spanish and English, including the ability to understand and verbalize medical terminology
Excellent organization and interpersonal skills
Must have a team partnership orientation
Listening and problem-solving skills and conflict resolution orientation
Staff development skills
Time management
Physician relations
Must be able to successfully pass the Basic Windows Skill Assessment at 80% or higher rating within 30 days of employment
High level knowledge of field advances and hospital interpreter team dynamics and development
Knowledge of TJC readiness and knowledge of requirements of competency for all levels reporting under this position and Standards of Communication

Nice To Haves

1 year of experience in pediatrics
Experience in interpretation
Hospital experience

Responsibilities

Manages daily operations of interpretation and translation service delivery to patients and families.
Ensures regulatory and accreditation compliance as relates to provision of services to limited English proficient and deaf or hard of hearing communities.
Manages budget preparation and monthly analysis of budget performance for multiple cost centers and donor funds.
Manages utilization of internal staff and external contracted staff to ensure resource optimization and quality services.
Manages quality improvement and patient safety processes.
Collaborates with medical staff and all levels of hospital personnel to ensure high quality of care.
Manages the ongoing process of healthcare delivery to patients and parents incorporating age-related and developmental-specific requirements.
Responds and addresses privacy breach concerns and policy development.
Responsible for all aspects of managing and leading a team including interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees.
Mentor team members to encourage personal and professional growth.
Encourage ongoing skill development by providing opportunities for continued education.