Seasonal Retail Commission Sales Associate - Fine Jewelry, Empire
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items that suit their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and the clientele program, you build lasting customer relationships. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, and assisting with special events. You help ensure merchandise is secure, accurately handled, and impeccably presented, and collaborate with your team to achieve sales goals and operational excellence. The role includes preparing the sales floor, reviewing sales goals and product information, engaging customers, maintaining merchandise presentation and stock, updating signs and prices, and supporting replenishment and merchandise moves. Colleagues promote loyalty benefits, provide excellent service through the end of each interaction, and work collaboratively to improve individual and store results. Schedules include weekend shifts, with hours dependent on business needs and colleague availability.
Requirements
- 1–2 years of related experience required.
- Flexible availability for days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to meet sales goals and client and protection plan goals.
Responsibilities
- Provide welcoming, knowledgeable, personalized customer service in the Fine Jewelry and Watch Complex.
- Educate customers about precious metals, gemstones, luxury brands, and products, and recommend items suited to their preferences and budgets.
- Build customer relationships through consultative selling and use of clienteling tools and programs.
- Meet and surpass daily sales goals, as well as client and protection plan goals.
- Promote loyalty, warranty, and credit account programs and communicate their benefits to customers.
- Use point-of-sale technology and digital shopping tools to support transactions and the customer experience.
- Support inventory, fulfillment, processing, presentation, organization, storage, replenishment, and merchandise moves.
- Maintain accurate pricing and signage and a clean, organized, shoppable sales floor.
- Follow asset-protection practices and help ensure merchandise security and accuracy.
- Participate in vendor training, sales events, special events, and ongoing product education.
- Collaborate with colleagues to achieve sales goals and operational excellence.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
