Retail Commission Sales Associate - Fine Jewelry, University Square - Flex

Macy's•University Heights, OH

2h•$15 - $21

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items that suit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, hospitality, and active use of the clientele program. Alongside meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. Day-to-day activities include preparing and organizing the sales floor, reviewing sales goals and product information, engaging customers, maintaining stock and merchandise presentation, updating signs and pricing, replenishing merchandise, supporting merchandise moves, promoting loyalty benefits, and providing a sincere closing interaction. The position requires flexible availability, including days, evenings, weekends, and holidays. Schedules depend on business needs and colleague availability; full-time colleagues are typically scheduled for 30 or more hours per week, while part-time colleagues are typically scheduled 12–24 hours per week. All schedules include weekend shifts.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
Ability to use point-of-sale technology and digital tools effectively.
Ability to meet sales goals and client and protection plan goals.
Ability to perform the stated physical requirements, including standing for at least two consecutive hours and lifting at least 25 pounds.

Responsibilities

Provide welcoming, knowledgeable, and personalized customer service in the Fine Jewelry and Watch Complex.
Use product knowledge to educate customers and recommend jewelry and watches suited to their tastes, preferences, and budgets.
Build client relationships through consultative selling and use of clienteling tools and programs.
Meet and surpass daily sales goals, as well as client and protection plan goals.
Promote loyalty, warranty, and protection plans and acquire new customers by opening credit accounts and sharing loyalty benefits.
Use point-of-sale technology and digital shopping tools to support transactions and improve the shopping experience.
Maintain a clean, organized, and shoppable sales area, including processing, presenting, storing, and replenishing stock; updating signs and pricing; and supporting merchandise moves.
Support inventory, fulfillment, asset protection, and merchandise security and accuracy.
Participate in sales events, vendor training, and ongoing product education.
Collaborate with colleagues to support customers, special events, and operational excellence.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice