Seasonal Retail Commission Sales Associate - Fine Jewelry, Connecticut Post

Macy's•Milford, CT

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued customer experiences. You use your knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select pieces suited to their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and active use of the clientele program, you build lasting customer relationships and work toward sales goals. The role also involves promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and ensuring merchandise security, accuracy, and presentation. You collaborate with your team to meet sales goals and maintain operational excellence in the Fine Jewelry department. Colleagues prepare the sales floor, keep informed about products, trends, and promotions, maintain merchandise presentation and replenishment, and use sales and digital tools to support customers and transactions. This is a seasonal position at the Connecticut Post location. Schedules include weekend shifts; availability may be needed during days, evenings, weekends, and holidays. Hours depend on business needs and colleague availability. The posting describes full-time colleagues as typically scheduled for 30 or more hours weekly and part-time colleagues as typically scheduled for 12–24 hours weekly, but does not state which schedule applies to this position.

Requirements

One to two years of related experience required.
Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to use point-of-sale technology, handheld equipment, cash registers, and digital shopping tools.
Ability to provide product recommendations and assist with fittings.
Ability to meet sales goals and acquire new customers by opening credit accounts and communicating loyalty benefits.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Ability to talk, move constantly, stand, lift, and reach with arms and hands.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Provide knowledgeable, personalized customer service in the Fine Jewelry and Watch Complex.
Educate customers about products and help them select items suited to their tastes, preferences, and budgets.
Build customer relationships through consultative selling, hospitality, and use of clienteling tools.
Meet and surpass sales goals, including Client and Protection plan goals.
Promote loyalty benefits, warranty programs, and credit accounts.
Use point-of-sale technology and digital tools to support transactions and the shopping experience.
Maintain a clean, organized, shoppable sales floor and ensure merchandise is accurately processed, presented, stored, signed, priced, and replenished.
Support inventory, fulfillment, merchandise moves, asset protection, and special events.
Stay current on product knowledge, new arrivals, trends, promotions, and vendor education.
Collaborate with colleagues to support customer service, sales results, and operational excellence.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice