Rugs, Palm Desert - Full Time

Macy's•Palm Desert, CA

1d•$17 - $23•Onsite

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you create exceptional shopping experiences in the Furniture department. You build customer relationships through personalized service and product knowledge, helping customers find furniture solutions that fit their needs and lifestyles. You work toward sales goals, promote protection plans and the loyalty program, manage return rates, and support inventory and fulfillment activities. You use technology to help customers visualize purchases, place orders, and compare products, and keep up with product training through digital tools and vendor resources. You also maintain contact with customers before and after delivery and resolve issues to support customer satisfaction. The role includes preparing and maintaining the sales floor, keeping signs and pricing current, supporting merchandise moves, engaging and following up with customers, and collaborating with colleagues. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

1–2 years of related experience.
Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to work toward daily sales goals, client goals, and protection-plan goals.
Responsibility for acquiring new customers by opening credit accounts and sharing loyalty benefits.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
Comfort using electronic devices.
Ability to talk, lift, move, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Create exceptional shopping experiences through personalized service and knowledge of furniture products.
Build customer relationships, understand customers’ needs, and help them find appropriate furniture solutions.
Achieve sales goals and promote protection plans and the loyalty program.
Manage return rates and encourage customer engagement with the loyalty program.
Support inventory, fulfillment, and merchandise-move activities in the department.
Use technology to help customers visualize purchases, place orders, and compare products.
Stay current on products, training, trends, arrivals, and promotions.
Maintain contact with customers before and after delivery and resolve delivery-related issues.
Prepare and maintain a clean, organized, shoppable sales floor, including recovering the floor and updating signs and pricing.
Follow up with customers to support satisfaction and encourage repeat business.
Collaborate with colleagues to serve customers and the community.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice