Rugs, Palm Desert - Full Time

Macy's•Palm Desert, CA

1d•Onsite

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you create exceptional shopping experiences in the Furniture department. You build customer relationships through personalized service and product knowledge, helping customers find furniture solutions that fit their lifestyles and needs. You work toward sales goals, promote protection plans, manage return rates, encourage participation in the loyalty program, and support inventory and fulfillment activities. You use technology to help customers visualize purchases, place orders, and compare products. You keep current with product training through digital tools and vendor resources, provide guidance, and address customer questions and concerns. You maintain contact with customers during the pre- and post-delivery process and help resolve issues to support a positive delivery experience. You help keep the sales floor clean, organized, and shoppable; review goals, products, trends, and promotions; engage customers; recover merchandise; and update signs and pricing. You collaborate with colleagues to serve customers and communities and contribute to individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

1–2 years of related experience.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
Comfort using electronic devices.
Ability to perform the listed physical requirements, including standing for at least two consecutive hours and lifting at least 25 pounds.
Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Create exceptional shopping experiences and build lasting customer relationships through personalized service and product knowledge.
Help customers identify furniture solutions that meet their lifestyles and needs.
Work toward sales goals, client goals, and protection plan goals; promote protection plans and manage return rates.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Support inventory, fulfillment, merchandise moves, and upkeep of an organized, shoppable sales floor.
Use technology to help customers visualize purchases, place orders, and compare products.
Stay current on products, training, trends, new arrivals, and promotions using digital tools and vendor resources.
Maintain contact with customers before and after delivery, support a positive delivery experience, and resolve issues.
Recover the sales floor and update signs and pricing.
Collaborate with colleagues and contribute to individual and store results.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice