Rugs, Cherry Creek - Full Time

Macy's•Denver, CO

10h•$19 - $25

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you provide outstanding customer service in Macy’s Furniture areas and create welcoming, comfortable shopping experiences. You are responsible for meeting sales goals, selling protection plans, managing return rates, promoting the loyalty program, and using strong product knowledge to educate customers and meet their needs. The role involves helping customers select suitable products, completing orders with technology, supporting customers who use devices to shop and compare, and maintaining contact before and after delivery. You also help resolve customer concerns, follow asset protection and inventory control procedures, and foster respectful connections with colleagues, customers, and communities. The position is full-time. Macy’s describes full-time colleagues as typically scheduled for 30 or more hours per week; actual hours depend on business needs and colleague availability. Flexible availability is required, including days, evenings, weekends, and holidays.

Requirements

1–2 years of related experience.
Flexible availability, including days, evenings, weekends, and holidays.
Strong interpersonal skills and the ability to share information with diverse groups of customers and colleagues.
Resourcefulness and the ability to adapt quickly to changing priorities.
Ability to lift at least 50 pounds, stand for at least two consecutive hours, and perform frequent movement, reaching, stooping, kneeling, crouching, and ladder climbing.
Color vision.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Engage with customers to understand their furniture needs, demonstrate knowledge of store products and services, build sales, and minimize returns.
Offer personalized recommendations and suggest complementary products.
Use technology to complete customer orders, help customers envision and select suitable products, and support customers using devices to shop and compare.
Participate in ongoing product knowledge training through technology and vendor partners.
Provide customer-focused solutions to problems, including converting returns into exchanges and expediting delivery issue resolution.
Maintain contact with customers throughout the pre- and post-delivery process.
Follow asset protection and inventory control compliance procedures.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Meet sales goals, sell protection plans, manage return rates, and promote the loyalty program.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice