Seasonal Retail Commission Sales Associate - Fine Jewelry, Easton

Macy's•Columbus, OH

19h

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge—including knowledge of precious metals, gemstones, and luxury brands—to educate customers and help them choose items suited to their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and the clientele program, you build lasting customer relationships and work toward sales goals. You also promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and help ensure merchandise security, accuracy, and presentation. You collaborate with your team to achieve sales goals and maintain operational excellence. Daily work includes preparing and organizing the sales floor, reviewing sales goals and product information, greeting customers, and holding personal conversations that encourage repeat visits. You process, present, organize, store, and replenish stock; update signs and pricing; and support merchandise moves. You share loyalty program benefits, assist customers through purchase, and contribute to a supportive, collaborative team environment. This is a seasonal position. Schedules include weekend shifts, with hours based on business needs and colleague availability. The role requires flexible availability for days, evenings, weekends, and holidays, as well as regular, dependable attendance and punctuality. Full-time colleagues are typically scheduled for 30 or more hours per week; part-time colleagues are typically scheduled 12–24 hours per week.

Requirements

1–2 years of related experience required.
Flexible availability for days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to use point-of-sale technology, digital shopping tools, handheld equipment, and cash registers.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; and stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology to perform job functions.
Ability to provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming and knowledgeable shopping experience.

Responsibilities

Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use knowledge of precious metals, gemstones, luxury brands, and products to educate customers and help them choose items suited to their needs and budgets.
Build lasting customer relationships through consultative selling, genuine hospitality, and use of clientele tools.
Meet and surpass daily sales goals and achieve client and protection plan goals.
Promote loyalty, warranty, and credit account programs and communicate their benefits to customers.
Support special events, vendor training, and product launches.
Support inventory, fulfillment, stock processing, presentation, organization, storage, and replenishment.
Update signs and pricing and support merchandise moves.
Maintain merchandise security, accuracy, asset protection compliance, and an organized, shoppable sales floor.
Use point-of-sale technology and digital tools to support transactions and the shopping experience.
Collaborate with colleagues to support customers, achieve sales goals, and maintain operational excellence.
Prepare for the day by reviewing sales goals, new arrivals, top-selling items, trends, and promotions.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice