Seasonal Retail Commission Sales Associate - Fine Jewelry, Fairfield Solano

Macy's • Fairfield, CA

18h • Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select products suited to their tastes, preferences, and budgets. You build client relationships through consultative selling, genuine hospitality, and the clientele program while working toward sales goals and promoting loyalty and warranty programs. The role also supports inventory and fulfillment activities, special events, merchandise security, accuracy, and presentation.

Colleagues prepare the sales floor, review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and engage customers through friendly, personalized conversations. They maintain a shoppable space by processing, presenting, organizing, storing, and replenishing stock; updating signs and pricing; and supporting merchandise moves. They use loyalty and clienteling tools, provide sincere customer service, and collaborate with teammates to achieve individual and store results and uphold operational excellence.

The role requires flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality. All schedules include weekend shifts; hours depend on business needs and colleague availability. Full-time colleagues are typically scheduled 30 or more hours per week, and part-time colleagues 12–24 hours per week. The position requires standing, lifting, constant movement, reaching, and other physical tasks, along with frequent use of computers and other technology.

Requirements

• 1–2 years of related experience required.
• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming, knowledgeable, and supportive shopping experience.
• Ability to use point-of-sale technology and digital tools effectively.
• Ability to perform the physical requirements of the role, including talking, lifting, constant moving, standing, reaching, stooping, kneeling, crouching, and climbing ladders.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Provide welcoming, knowledgeable, personalized customer service in the Fine Jewelry and Watch Complex.
• Use product knowledge to educate customers and recommend jewelry and watches suited to their tastes, preferences, and budgets.
• Build lasting client relationships through consultative selling, genuine hospitality, and use of clienteling tools and the clientele program.
• Meet and surpass daily sales goals and achieve client and protection plan goals.
• Promote loyalty, credit, and warranty programs, including opening credit accounts and sharing loyalty benefits.
• Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
• Support inventory, fulfillment, and merchandise activities, including processing, presentation, organization, storage, replenishment, signage, pricing, and merchandise moves.
• Maintain merchandise security, accuracy, asset protection compliance, and an organized, shoppable sales space.
• Support sales events, special events, and vendor training and education.
• Review sales goals, new arrivals, top-selling items, trends, and promotions to stay informed and ready to assist customers.
• Collaborate with teammates to achieve sales goals and maintain operational excellence.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed