Seasonal Retail Commission Sales Associate - Fine Jewelry, Fairfield Solano

Macy's•Fairfield, CA

1d•$17 - $23•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use your knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and Macy’s clientele program, you build lasting customer relationships. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, participating in special events, and maintaining merchandise security, accuracy, and presentation. You collaborate with your team to achieve sales goals and support operational excellence in the Fine Jewelry department. Daily work includes preparing and organizing the sales floor, reviewing goals and product information, assisting customers, maintaining and replenishing merchandise, updating signs and pricing, supporting merchandise moves, and promoting loyalty benefits. Colleagues are expected to provide dependable customer service, collaborate with teammates, and continually improve their product knowledge and sales performance. The role requires weekend shifts; availability for days, evenings, weekends, and holidays is expected. Hours depend on business needs and colleague availability.

Requirements

1–2 years of related experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular and dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
Ability to use point-of-sale technology and digital tools effectively.
Ability to perform the stated physical requirements, including standing for at least two consecutive hours and lifting at least 25 pounds.

Responsibilities

Provide welcoming, knowledgeable, and personalized customer service in the Fine Jewelry and Watch Complex.
Use product knowledge about fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and recommend products suited to their needs and budgets.
Build lasting client relationships through consultative selling, hospitality, and use of the clientele program.
Meet and surpass daily sales goals, including Client and Protection plan goals.
Promote loyalty, warranty, and protection plan programs, and acquire new customers by opening credit accounts and sharing loyalty benefits.
Support inventory, fulfillment, processing, storage, organization, replenishment, and merchandise moves.
Maintain merchandise security, accurate stock presentation, and an organized, shoppable sales space.
Update signs and pricing and support asset protection compliance.
Participate in sales events, special events, vendor training, and ongoing product education.
Use point-of-sale technology and digital tools to process transactions and enhance the customer experience.
Collaborate with colleagues to achieve sales goals and maintain operational excellence.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.