Seasonal Retail Commission Sales Associate - Fine Jewelry, Viewmont

Macy's•Scranton, PA

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming and personalized shopping experiences. You use knowledge of precious metals, gemstones, luxury brands, and fine craftsmanship to educate customers and help them choose items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. In addition to achieving sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You collaborate with colleagues to meet sales goals and maintain operational excellence in the Fine Jewelry department. Daily work includes preparing and organizing the sales floor, reviewing sales goals, learning about new products, trends, and promotions, engaging customers, maintaining stock and displays, updating signs and pricing, and supporting merchandise moves. You share loyalty program benefits, complete customer interactions with sincere thanks, and work collaboratively with teammates to improve service and achieve individual and store results. Schedules include weekend shifts, with hours dependent on business needs and colleague availability. The role is seasonal and requires 1–2 years of related experience.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to use point-of-sale technology, digital tools, and handheld equipment.
Ability to stand for at least two consecutive hours.
Ability to lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Frequent use of computers and other technology, including cash registers and processing register transactions.

Responsibilities

Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Educate customers about fine jewelry, precious metals, gemstones, luxury brands, and product options.
Build client relationships through consultative selling, hospitality, and use of clienteling tools.
Meet and surpass daily sales goals, including Client and Protection Plan goals.
Promote loyalty, warranty, and credit account programs and communicate loyalty benefits.
Use point-of-sale technology and digital tools to complete transactions and enhance the shopping experience.
Support inventory, fulfillment, stock processing, replenishment, merchandise organization, and merchandise moves.
Maintain accurate signs and pricing and ensure merchandise is secure, organized, and presented impeccably.
Support sales events, vendor events, and other special events.
Participate in ongoing training and vendor education and stay informed about products, trends, and promotions.
Maintain a clean, organized, and shoppable sales floor.
Collaborate with teammates to support customers and achieve individual and store results.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice