Seasonal Retail Commission Sales Associate - Fine Jewelry, Flushing

Macy's • Flushing, NY

1d • Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued customer experiences. You use knowledge of precious metals, gemstones, craftsmanship, and luxury brands to educate customers and help them choose items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and active use of the clientele program.

In addition to meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure the security, accuracy, and presentation of merchandise. You work with the team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. The position requires flexible availability for days, evenings, weekends, and holidays; all schedules include weekend shifts. Hours depend on business needs and colleague availability. Macy’s describes full-time colleagues as typically scheduled for 30 or more hours per week and part-time colleagues as typically scheduled for 12–24 hours per week.

Requirements

• 1–2 years of related experience.
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to provide product recommendations and assist with fittings and digital shopping tools.
• Ability to use point-of-sale technology, digital tools, and handheld equipment.
• Ability to support accurate stock presentation, replenishment, and asset protection compliance.
• Ability to meet sales goals and achieve client and protection plan goals.

Responsibilities

• Provide welcoming, knowledgeable, and personalized customer service in the Fine Jewelry and Watch Complex.
• Educate customers about products and make recommendations based on their tastes, preferences, and budgets.
• Build client relationships using consultative selling, hospitality, and clientele tools.
• Meet and surpass sales goals, including client and protection plan goals.
• Promote loyalty, warranty, and credit programs and acquire new customers by opening credit accounts.
• Use point-of-sale technology and digital tools to complete transactions and support the shopping experience.
• Support inventory, fulfillment, merchandise processing, presentation, organization, storage, and replenishment.
• Maintain a clean, organized, and shoppable sales floor, including updating signs and pricing and supporting merchandise moves.
• Ensure merchandise security, accurate stock presentation, and compliance with asset protection requirements.
• Participate in sales events, vendor training, and ongoing product education.
• Work collaboratively with colleagues to support customers, special events, and store results.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed