Seasonal Retail Commission Sales Associate - Fine Jewelry, Oglethorpe

Macy's•Savannah, GA

21h•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and active use of clienteling tools and programs. Along with meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and help ensure merchandise security, accuracy, and presentation. You work with your team to achieve sales goals and uphold operational excellence in the Fine Jewelry department. Colleagues prepare the sales floor, review goals and product information, and stay current on trends and promotions. Throughout the day, they welcome customers, create personal conversations, maintain merchandise presentation and organization, replenish stock, update signs and pricing, and support merchandise moves. They promote loyalty benefits, complete customer interactions courteously, collaborate with teammates, and continually work to improve individual and store results. Schedules include weekend shifts and depend on business needs and colleague availability. The posting identifies the role as seasonal. Full-time colleagues are typically scheduled for 30 or more hours per week; part-time colleagues are typically scheduled 12–24 hours per week.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology, handheld equipment, and digital tools effectively.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; and stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology is required.

Responsibilities

Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select products suited to their preferences and budgets.
Build client relationships through consultative selling, hospitality, and use of clienteling tools and programs.
Meet and surpass daily sales goals, including Client and Protection plan goals.
Promote loyalty, warranty, and credit programs and acquire new customers by opening credit accounts and sharing loyalty benefits.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Maintain a clean, organized, shoppable sales floor, including processing, presentation, storage, replenishment, signage, pricing, and merchandise moves.
Support inventory, fulfillment, asset protection, and merchandise security and accuracy.
Participate in sales events, special events, vendor training, and ongoing product education.
Collaborate with teammates and support operational excellence in the department.

Benefits

Competitive pay and benefits
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice