Seasonal Retail Commission Sales Associate - Fine Jewelry, Culver City Center

Macy's • Culver City, CA

1d • Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming and personalized shopping experiences. You use your knowledge of precious metals, gemstones, craftsmanship, and luxury brands to educate customers and help them select items that match their preferences and budgets. You build client relationships through consultative selling, genuine hospitality, and use of the clientele program, while working toward sales, client, and protection plan goals.

The role also includes promoting loyalty and warranty programs, acquiring new customers by opening credit accounts and sharing loyalty benefits, supporting inventory and fulfillment activities, and assisting with special events. You help maintain merchandise security, accuracy, and presentation, and contribute to an organized, replenished, and shoppable department. You use point-of-sale technology and digital tools, stay current on products, promotions, and trends through training and vendor education, and collaborate with colleagues to achieve store results and operational excellence.

Schedules include weekend shifts and depend on business needs and colleague availability. The posting identifies this as a seasonal position.

Requirements

• 1–2 years of related experience required.
• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to provide product recommendations and assist with fittings and digital shopping tools.
• Ability to use point-of-sale technology and digital tools effectively.
• Ability to perform the stated physical requirements, including standing, lifting, moving, reaching, and climbing ladders.

Responsibilities

• Provide welcoming, knowledgeable, and personalized customer service in the Fine Jewelry and Watch Complex.
• Educate customers about products and recommend items that suit their tastes, preferences, and budgets.
• Build lasting customer relationships through consultative selling, hospitality, and use of clienteling tools and the clientele program.
• Meet and surpass daily sales goals and achieve client and protection plan goals.
• Promote loyalty and warranty programs, share loyalty benefits, and acquire new customers by opening credit accounts.
• Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
• Support inventory, fulfillment, merchandise processing, presentation, organization, storage, and replenishment.
• Maintain accurate signs and pricing and support merchandise moves.
• Ensure merchandise security and comply with asset protection requirements.
• Participate in special events, vendor training, and ongoing product education.
• Keep the sales floor clean, organized, and prepared for customers.
• Collaborate with teammates to support customers, sales goals, and operational excellence.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed