Seasonal Retail Commission Sales Associate - Fine Jewelry, Culver City Center

Macy's•Culver City, CA

14h•$17 - $23

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued customer experiences. You use knowledge of precious metals, gemstones, luxury brands, and fine craftsmanship to educate customers and help them select items that suit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. The role includes meeting sales goals, promoting loyalty and warranty programs, supporting inventory and fulfillment activities, participating in special events, and ensuring merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. Colleagues prepare the sales floor, review goals and product information, engage customers, maintain stock and merchandise presentation, update signs and pricing, and support replenishment and merchandise moves. They share loyalty benefits, help customers complete their purchases, and contribute to a supportive, collaborative team environment. This seasonal role requires flexible availability for days, evenings, weekends, and holidays. Weekend shifts are part of all schedules, and hours depend on business needs and colleague availability. The position requires frequent standing and movement, lifting, reaching, and use of computers and retail technology.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology, handheld equipment, cash registers, and other digital tools.
Ability to stand for at least two consecutive hours, lift at least 25 pounds, and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Deliver welcoming, personalized customer service and create lasting customer relationships.
Educate customers about fine jewelry, precious metals, gemstones, luxury brands, and product options; provide recommendations suited to their preferences and budgets.
Meet and surpass daily sales goals, as well as client and protection plan goals.
Promote loyalty, warranty, and protection plans, and acquire new customers by opening credit accounts and sharing loyalty benefits.
Use clienteling tools to promote offers and product launches and build client loyalty.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Support inventory, fulfillment, stock processing, organization, storage, replenishment, and merchandise moves.
Maintain secure, accurate, organized, and shoppable merchandise presentations; update signs and pricing and comply with asset protection requirements.
Participate in vendor training, sales events, and special events; stay informed about products, trends, and promotions.
Collaborate with teammates to achieve sales goals and maintain operational excellence.
Prepare the sales floor for customers and provide a sincere, attentive purchase experience.

Benefits

Competitive pay and benefits
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice