Retail Commission Sales Associate - Fine Jewelry, Chandler Fashion Center - Part Time
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items that suit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. The role includes meeting sales goals, promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and ensuring merchandise security, accuracy, and presentation. You work with the team to achieve sales goals and uphold operational excellence in the Fine Jewelry department. Colleagues prepare the sales floor, review goals, learn about new products and promotions, and engage customers with personal service. They maintain an organized, shoppable space by processing, presenting, storing, and replenishing stock; updating signs and pricing; and supporting merchandise moves. They promote loyalty benefits, support customers through the purchase, and collaborate with teammates to improve customer and store results. This is a part-time role. Part-time colleagues are typically scheduled 12–24 hours per week, with weekend shifts required. Hours depend on business needs and colleague availability.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to use point-of-sale technology, digital tools, and handheld equipment effectively.
- Ability to meet sales goals and provide product recommendations and customer support.
Responsibilities
- Provide welcoming, knowledgeable, personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
- Use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select products suited to their preferences and budgets.
- Build client relationships through consultative selling, genuine hospitality, and use of clienteling tools and the clientele program.
- Meet and surpass daily sales goals, including Client and Protection plan goals.
- Promote loyalty, credit account, and warranty programs and share relevant benefits with customers.
- Support inventory, fulfillment, and merchandise processing activities, including presentation, organization, storage, replenishment, signage, pricing, and merchandise moves.
- Maintain merchandise security, accuracy, asset protection compliance, and an organized, shoppable sales floor.
- Use point-of-sale technology and digital shopping tools to support transactions and enhance the customer experience.
- Participate in vendor training, sales events, and special events; stay informed about new arrivals, products, trends, and promotions.
- Collaborate with teammates to support customers, achieve store results, and uphold operational excellence.
Benefits
- Competitive pay and benefits.
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off and eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups and volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal and financial advice.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
