Seasonal Retail Commission Sales Associate - Fine Jewelry, Metro Center - Downtown

Macy's • Washington, DC

1d • Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use your knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select products suited to their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and the clientele program, you build lasting customer relationships. You work toward sales goals, promote loyalty and warranty programs, support inventory, fulfillment, and special events, and help maintain the security, accuracy, and presentation of merchandise. You collaborate with your team to achieve sales goals and uphold operational excellence in the department.

Daily work includes preparing and organizing the sales floor, reviewing sales goals and product information, engaging and assisting customers, and maintaining merchandise processing, presentation, organization, storage, replenishment, signage, and pricing. Colleagues promote loyalty benefits, provide a strong customer checkout experience, and support one another to deliver store and individual results.

This seasonal position requires flexible availability for days, evenings, weekends, and holidays. All schedules include weekend shifts; hours depend on business needs and colleague availability. The position requires 1–2 years of related experience and the ability to perform the listed physical duties.

Requirements

• 1–2 years of related experience.
• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to make product recommendations, assist with fittings, and use digital shopping tools.
• Ability to use point-of-sale technology and digital tools effectively.
• Ability to support accurate stock presentation, replenishment, and asset protection compliance.
• Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
• Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

• Provide welcoming, knowledgeable customer service in the Fine Jewelry and Watch Complex.
• Educate customers about precious metals, gemstones, luxury brands, and product features, and recommend products suited to their needs and budgets.
• Build lasting customer relationships through consultative selling, hospitality, and use of the clientele program.
• Meet and surpass sales goals, including Client and Protection plan goals.
• Promote loyalty benefits, warranty programs, and credit accounts.
• Use point-of-sale technology and digital tools to support transactions and improve the shopping experience.
• Maintain an organized, shoppable sales space, including processing, presenting, storing, and replenishing stock; updating signs and pricing; and supporting merchandise moves.
• Support inventory, fulfillment, asset protection, and special events.
• Help ensure the security, accuracy, and presentation of merchandise.
• Participate in vendor training and ongoing education, and stay current on new products, trends, and promotions.
• Collaborate with colleagues to support customers, achieve sales goals, and uphold operational excellence.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed