Seasonal Retail Commission Sales Associate - Fine Jewelry, Springfield - VA

Macy's•Springfield, VA

1d•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of precious metals, gemstones, luxury brands, and fine craftsmanship to educate customers and help them select items that suit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, hospitality, and use of the clientele program, while meeting sales goals and promoting loyalty and warranty programs. You also support inventory, fulfillment, special events, merchandise security and accuracy, and the presentation of the department. Colleagues prepare the sales floor, review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and engage customers with personalized service. They maintain an organized, shoppable space through stock processing, presentation, replenishment, signage and pricing updates, and merchandise moves. They collaborate with teammates, support customer and community service, and work toward individual and store results. Schedules depend on business needs and colleague availability; all schedules include weekend shifts. The posting notes that full-time colleagues typically work 30 or more hours per week and part-time colleagues typically work 12–24 hours per week. This is a seasonal position.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays; dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology, digital tools, and handheld equipment effectively.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to talk, move constantly, stand, reach with arms and hands, stoop, kneel, crouch, and climb ladders.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including cash registers and register transaction processing.

Responsibilities

Provide welcoming, knowledgeable customer service and personalized shopping experiences in the Fine Jewelry and Watch Complex.
Use product knowledge to educate customers and recommend jewelry and watches that match their tastes, preferences, and budgets.
Build client relationships through consultative selling, hospitality, and use of clienteling tools and the clientele program.
Meet and surpass daily sales goals, including client and protection plan goals.
Promote loyalty, warranty, and protection programs and acquire new customers by opening credit accounts and sharing loyalty benefits.
Use point-of-sale technology and digital tools to complete transactions and enhance the shopping experience.
Support inventory, fulfillment, stock processing, presentation, organization, storage, and replenishment.
Update signs and pricing and support merchandise moves to keep the sales floor organized and shoppable.
Ensure merchandise security, accuracy, and presentation, and comply with asset protection requirements.
Participate in vendor training, vendor education, sales events, and special events.
Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Collaborate with teammates to support customers, colleagues, and store results.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice