Retail Commission Sales Associate, Boston - Downtown - Part Time

Macy's•Boston, MA

7d•$17 - $21•Onsite

About The Position

As a Retail Sales Associate, also known as a Sales General Utility colleague, you help bring the Macy’s customer experience to life by making the shopper your highest priority. You learn customers’ preferences and develop expertise in Macy’s merchandise and services to create exceptional experiences. You support your team in meeting sales goals through consistently superior service and contribute across the sales floor, fitting rooms, and product presentations. The role suits flexible team players who can thrive in a fast-paced environment, switch among tasks, and work various shifts, including nights, weekends, and holidays. The position requires customer-focused sales and service, product recommendations, helping customers complete purchases, maintaining merchandise presentation and department recovery standards, and using store sales systems and technology. No education or experience is required. The role includes prolonged standing and walking, frequent use of computers and handheld equipment, and lifting and moving items weighing up to 30 pounds.

Requirements

No education or experience required.
Good understanding of products and ability to provide customers with guidance based on their needs, product features, and choices.
Comfort communicating with customers virtually, by phone, and in person.
Ability to build customer relationships, achieve sales goals, and participate in pre-selling and sales-boosting events.
Ability to use point-of-sale technology and applications to sell and fulfill customer orders.
Self-driven approach to keeping current on product knowledge, trends, and training.
Excellent interpersonal skills and ability to work effectively with colleagues at all levels and across departments.
Ability to collaborate with the team to drive sales and deliver a strong customer experience.
Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Enjoy meeting people, learning about them, and sharing information.
Resourceful, adaptable to changing priorities, able to work independently, and effective in team settings.
Comfort using electronic devices.
Ability to understand and communicate effectively with customers, coworkers, and supervisors, and to read and understand employment policies and safety rules and procedures in English.
Ability to stand or walk around the store or department for prolonged periods of at least two consecutive hours.
Ability to frequently use computers and handheld electronic equipment.
Ability to reach above eye level, crouch, kneel, stoop, and distinguish colors; to lift, move, stand, reach with arms and hands, and climb ladders; and to lift and move items weighing up to 30 pounds.

Responsibilities

Greet and connect with customers in a friendly, genuine way and support a positive shopping experience.
Ask questions to identify customer needs and recommend products that suit them, including new merchandise.
Offer customers options and solutions to complete sales.
Close out customers’ shopping journeys and celebrate their purchases.
Learn store products, services, loyalty programs, and sales systems to assist customers and suggest additional items.
Maintain department recovery standards, including the selling floor and fitting rooms.
Execute merchandise presentations, ensure accurate pricing, and process markdowns accurately and promptly.
Foster an accepting and respectful environment and build authentic connections with colleagues, customers, and communities.
Help the team meet sales goals by delivering superior service and participating in pre-selling and sales-boosting events.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.