Seasonal Retail Commission Sales Associate - Fine Jewelry, Florence

Macy's•Florence, KY

15h•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge and personalized service to help customers select jewelry and watches that suit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and ensuring merchandise security, accuracy, and presentation. You collaborate with your team to meet sales goals and uphold operational excellence in the Fine Jewelry department. The role includes preparing and maintaining the sales floor; learning about new arrivals, top-selling items, trends, and promotions; engaging customers and educating them about products; processing, presenting, organizing, storing, and replenishing stock; updating signs and pricing; and supporting merchandise moves. You also promote loyalty benefits, provide a sincere customer checkout experience, and work collaboratively to improve individual and store results. The position is seasonal and requires weekend shifts. Schedules depend on business needs and colleague availability; full-time colleagues are typically scheduled for 30 or more hours per week, while part-time colleagues are typically scheduled for 12–24 hours per week.

Requirements

1–2 years of related experience required.
Flexible availability to work days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to use point-of-sale technology, digital tools, handheld equipment, and cash registers to complete transactions.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to talk, move constantly, stand, reach with arms and hands, stoop, kneel, crouch, and climb ladders.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology required to perform job functions.

Responsibilities

Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Demonstrate product knowledge to educate customers about precious metals, gemstones, luxury brands, and merchandise suited to their preferences and budgets.
Build customer relationships through consultative selling, hospitality, and active use of clienteling tools and the clientele program.
Meet and surpass daily sales goals, as well as client and protection plan goals.
Promote loyalty, warranty, and protection plan programs and share loyalty benefits.
Acquire new customers by opening credit accounts and communicating loyalty benefits.
Use point-of-sale technology and digital shopping tools to assist customers and process transactions.
Maintain an organized, clean, and shoppable sales floor, including merchandise presentation, processing, storage, replenishment, signs, pricing, and merchandise moves.
Support inventory, fulfillment, asset protection, and merchandise security and accuracy.
Participate in vendor training, sales events, special events, and ongoing product education.
Collaborate with colleagues to achieve sales goals and operational excellence.
Maintain regular, dependable attendance and punctuality.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice