Seasonal Retail Commission Sales Associate - Fine Jewelry, Florence
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, hospitality, and the clientele program. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and ensuring merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and maintain operational excellence. Daily work includes preparing the sales floor, reviewing sales goals and product information, engaging customers, maintaining stock and merchandise presentation, updating signs and pricing, replenishing products, and communicating loyalty benefits. The role also involves using point-of-sale technology and digital tools, participating in vendor training and events, acquiring new customers, and meeting client and protection-plan goals.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations and assist with fittings and digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to perform the stated physical requirements, including standing for at least two consecutive hours and lifting at least 25 pounds.
Responsibilities
- Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
- Use knowledge of precious metals, gemstones, luxury brands, and current trends to educate customers and support purchasing decisions.
- Build client relationships through consultative selling, hospitality, and use of clienteling tools and the clientele program.
- Meet and surpass daily sales goals, as well as Client and Protection plan goals.
- Promote loyalty, warranty, and credit-account programs and explain loyalty benefits.
- Support inventory, fulfillment, merchandise processing, storage, organization, replenishment, and merchandise moves.
- Maintain accurate pricing and signage, a shoppable sales floor, and the security and presentation of merchandise.
- Use point-of-sale technology, handheld equipment, and digital shopping tools to support transactions and customer experiences.
- Participate in vendor training, vendor education, and sales events; stay informed about product launches, promotions, and trends.
- Collaborate with colleagues to support customers, special events, and operational excellence.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
