Seasonal Retail Commission Sales Associate - Fine Jewelry, Bowie Towne Center

Macy's•Bowie, MD

1d•$15 - $21•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items that suit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. Along with meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities, and assist with special events. You help ensure merchandise security, accuracy, and presentation while working with the team to achieve sales goals and uphold operational excellence in the Fine Jewelry department. Colleagues prepare for each day by reviewing goals, learning about new arrivals, top-selling items, trends, and promotions, and ensuring the sales floor is clean and organized. They welcome customers and develop personal connections, maintain merchandise processing, presentation, organization, storage, and replenishment, update signs and pricing, and support merchandise moves. They promote loyalty benefits, provide attentive service through the close of each interaction, and collaborate with teammates to improve customer and store results. The role requires flexible availability, including days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week; part-time colleagues are typically scheduled for 12–24 hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming, knowledgeable, and supportive shopping experience.
Ability to use point-of-sale technology and digital tools effectively.
Ability to meet sales goals and acquire new customers by opening credit accounts and sharing loyalty benefits.

Responsibilities

Provide welcoming, personalized customer service and build lasting client relationships through consultative selling and genuine hospitality.
Use product knowledge about fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and recommend items suited to their tastes, preferences, and budgets.
Meet and surpass sales goals, including Client and Protection plan goals.
Promote loyalty, warranty, and credit account programs and share loyalty benefits.
Use clienteling tools to promote offers and product launches and participate in sales events, vendor training, and events.
Support inventory, fulfillment, merchandise processing, presentation, organization, storage, and replenishment.
Update signs and pricing and support merchandise moves.
Maintain merchandise security, accuracy, asset protection compliance, and an organized, shoppable sales space.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Collaborate with teammates to support special events, operational excellence, and customer and store results.

Benefits

Competitive pay
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice