Seasonal Retail Commission Sales Associate - Fine Jewelry, Bowie Towne Center

Macy's • Bowie, MD

1d • Onsite

About The Position

As a Fine Jewelry Sales Colleague at Macy’s, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and personalized shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items that fit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. Alongside meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities, assist with special events, and help ensure merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and maintain operational excellence in the Fine Jewelry department.

Daily work includes preparing the sales floor, reviewing goals and product updates, welcoming and assisting customers, processing and presenting merchandise, organizing and replenishing stock, updating signs and pricing, and supporting merchandise moves. You promote loyalty benefits, complete transactions, and provide a sincere and helpful customer experience. Schedules include weekend shifts; hours depend on business needs and colleague availability. Macy’s describes full-time colleagues as typically scheduled for 30 or more hours per week and part-time colleagues as typically scheduled for 12–24 hours per week. This listing is identified as seasonal.

Requirements

• 1–2 years of related experience required.
• Flexible availability, including days, evenings, weekends, and holidays, with regular and dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to make product recommendations and assist with fittings and digital shopping tools.
• Ability to use point-of-sale technology and digital tools effectively.
• Ability to support accurate stock presentation, replenishment, and asset protection compliance.
• Ability to meet sales goals and acquire new customers by opening credit accounts and sharing loyalty benefits.
• Ability to stand for at least two consecutive hours.
• Ability to lift at least 25 pounds, stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
• Use product knowledge to educate customers about fine jewelry, precious metals, gemstones, and luxury brands.
• Build client relationships using consultative selling, hospitality, and clienteling tools.
• Meet and surpass sales goals, including client and protection plan goals.
• Promote loyalty, warranty, and credit programs and communicate their benefits.
• Use point-of-sale technology and digital shopping tools to support customer service and transactions.
• Support inventory, fulfillment, merchandise processing, presentation, organization, storage, and replenishment.
• Update signs and pricing and support merchandise moves.
• Help maintain merchandise security, stock accuracy, and asset protection compliance.
• Participate in sales events, special events, vendor training, and ongoing product education.
• Prepare and maintain a clean, organized, and shoppable sales floor.
• Collaborate with teammates to support customers, sales goals, and operational excellence.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed