Seasonal Retail Commission Sales Associate - Fine Jewelry, Wolfchase
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming and personalized shopping experiences. You use knowledge of precious metals, gemstones, craftsmanship, and luxury brands to educate customers and help them select items that suit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, hospitality, and use of the clientele program. The role includes meeting sales goals, promoting loyalty and warranty programs, supporting inventory and fulfillment activities, and assisting with special events. You help maintain merchandise security, accuracy, and presentation, and work with the team to achieve sales goals and operational excellence. Daily work includes reviewing goals and product information, engaging customers, maintaining and replenishing stock, updating signs and pricing, using point-of-sale and digital tools, sharing loyalty benefits, and supporting colleagues. The position requires flexible availability for days, evenings, weekends, and holidays. Schedules include weekend shifts and depend on business needs and colleague availability. Macy’s describes full-time colleagues as typically working 30 or more hours per week and part-time colleagues as typically working 12–24 hours per week.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations and assist with fittings and digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to meet sales goals and client and protection plan goals.
Responsibilities
- Provide welcoming, knowledgeable, and personalized customer service in the Fine Jewelry and Watch Complex.
- Use product knowledge to educate customers and recommend jewelry and watches suited to their tastes, preferences, and budgets.
- Build customer relationships through consultative selling and use of clienteling tools and the clientele program.
- Meet and surpass daily sales goals, as well as client and protection plan goals.
- Promote loyalty, warranty, and protection plan programs and share loyalty benefits.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Use point-of-sale technology and digital shopping tools to support transactions and enhance the shopping experience.
- Support inventory, fulfillment, merchandise processing, presentation, organization, storage, and replenishment.
- Update signs and pricing and support merchandise moves to maintain an organized, shoppable sales floor.
- Maintain merchandise security and comply with asset protection requirements.
- Participate in sales events, vendor training, and ongoing product education.
- Support special events and collaborate with colleagues to achieve sales and operational goals.
- Review sales goals, new arrivals, top-selling items, trends, and promotions.
- Provide fittings assistance and help maintain a clean, organized, customer-ready sales floor.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
