Seasonal Retail Commission Sales Associate - Fine Jewelry, Cross County

Macy's • Yonkers, NY

1d • Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use your knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items that suit their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and Macy’s clientele program, you build lasting customer relationships and work toward sales goals. You also promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You collaborate with your team to meet sales goals and maintain operational excellence in the Fine Jewelry department.

The role includes preparing the sales floor, reviewing sales goals and product information, assisting customers, processing and replenishing stock, updating signs and prices, supporting merchandise moves, and sharing loyalty benefits. Schedules include weekend shifts and vary according to business needs and colleague availability. Full-time colleagues are typically scheduled for 30 or more hours per week; part-time colleagues are typically scheduled for 12–24 hours per week. This is a seasonal position.

Requirements

• 1–2 years of related experience required.
• Flexible availability to work days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to provide product recommendations and assist with fittings and digital shopping tools.
• Ability to use point-of-sale technology, digital tools, and handheld equipment, including processing register transactions.
• Ability to stand for at least two consecutive hours.
• Ability to lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology.

Nice To Haves

• Experience or knowledge involving fine jewelry, precious metals, gemstones, craftsmanship, or luxury brands.
• Participation in vendor training, events, or ongoing product education.

Responsibilities

• Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
• Use knowledge of precious metals, gemstones, craftsmanship, and luxury brands to educate customers and help them select products.
• Build customer relationships through consultative selling, hospitality, and use of clientele tools.
• Meet and surpass daily sales goals, including client and protection plan goals.
• Promote loyalty, warranty, and protection plan programs and share loyalty benefits.
• Acquire new customers by opening credit accounts and explaining loyalty benefits.
• Use point-of-sale technology and digital tools to complete transactions and support the shopping experience.
• Maintain a clean, organized, and shoppable sales floor, including merchandise presentation, processing, storage, replenishment, signs, and pricing.
• Support inventory, fulfillment, merchandise moves, asset protection, and special events.
• Maintain merchandise security, accuracy, and presentation.
• Review sales goals, new arrivals, top-selling items, trends, and promotions; participate in training and vendor education.
• Collaborate with teammates to achieve sales goals and operational excellence.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed