Seasonal Retail Commission Sales Associate - Fine Jewelry, San Francisco Union Square

Macy's•San Francisco, CA

12d•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating shopping experiences where customers feel welcomed, comfortable, and valued. You use product knowledge about fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and the clientele program, you build lasting customer relationships. You also promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and help ensure merchandise security, accuracy, and presentation. You work with the team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. You prepare the sales floor by keeping it clean, organized, and ready for customers; review sales goals, new arrivals, top-selling items, trends, and promotions; and engage customers with a warm, personal approach. You maintain merchandise processing, presentation, organization, storage, and replenishment; update signs and pricing; and support merchandise moves. You promote loyalty benefits, provide a positive checkout experience, and collaborate with colleagues to serve customers and achieve individual and store results. This role requires flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality. Schedules include weekend shifts and depend on business needs and colleague availability. Macy’s describes full-time colleagues as typically scheduled for 30 or more hours per week and part-time colleagues as typically scheduled for 12–24 hours per week. The position requires talking, lifting, frequent movement, standing, and reaching. Colleagues must be able to stand for at least two consecutive hours, lift at least 25 pounds, stoop, kneel, crouch, climb ladders, and reach above eye level. Close vision, color vision, depth perception, and focus adjustment are required, along with frequent use of computers and other technology, including handheld equipment and cash registers.

Requirements

1–2 years of related experience required.
Flexible availability for days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to stand for at least two consecutive hours, lift at least 25 pounds, stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Ability to talk, move frequently, stand, and reach with arms and hands.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Ability to provide product recommendations and use point-of-sale technology, digital tools, and clienteling tools effectively.

Responsibilities

Provide welcoming, knowledgeable, and personalized customer service in the Fine Jewelry and Watch Complex.
Use product knowledge to educate customers and recommend items suited to their tastes, preferences, and budgets.
Build customer relationships through consultative selling, genuine hospitality, and use of clientele tools.
Meet and surpass daily sales goals and achieve client and protection plan goals.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Promote loyalty and warranty programs, offers, and product launches.
Use point-of-sale technology and digital shopping tools to support transactions and the customer experience.
Maintain an organized, clean, and shoppable sales floor, including merchandise processing, presentation, storage, and replenishment.
Update signs and pricing and support merchandise moves, inventory, and fulfillment activities.
Ensure merchandise security, accuracy, and asset protection compliance.
Participate in vendor training, vendor education, sales events, and special events.
Collaborate with colleagues to support customers, sales goals, and operational excellence.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice