Seasonal Retail Commission Sales Associate - Fine Jewelry, Woodland Hills
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge of precious metals, gemstones, and luxury brands to educate customers and help them choose pieces that fit their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and the clientele program, you build lasting customer relationships and work toward sales goals. The role also involves promoting loyalty, credit, and warranty or protection programs; supporting inventory, fulfillment, and special events; and maintaining the security, accuracy, organization, and presentation of merchandise. You collaborate with teammates to achieve sales goals and operational excellence. Schedules include weekend shifts, with availability dependent on business needs and colleague availability.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations and assist with fittings and digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, reach—including above eye level—and move constantly.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers.
Responsibilities
- Welcome customers and provide personalized, knowledgeable service in the Fine Jewelry and Watch Complex.
- Educate customers about precious metals, gemstones, luxury brands, and product options, and recommend items that match their needs and budgets.
- Build customer relationships and loyalty through consultative selling, clienteling tools, and the clientele program.
- Meet and surpass daily sales goals, including client and protection plan goals.
- Promote loyalty benefits, warranty and protection plans, and credit accounts.
- Support inventory processing, fulfillment, storage, replenishment, merchandise moves, and accurate stock presentation.
- Maintain a clean, organized, secure, and shoppable sales floor, including updating signs and pricing.
- Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
- Participate in vendor training, sales events, special events, and ongoing product education.
- Collaborate with teammates to support customers, sales results, and department operations.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
