Seasonal Retail Commission Sales Associate - Fine Jewelry, Wheaton Plaza
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex. You create welcoming, comfortable, and valued shopping experiences, using knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. Alongside meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You work with the team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. The role includes preparing and maintaining the sales floor, reviewing goals and product information, engaging customers, processing and replenishing stock, updating signs and pricing, and supporting merchandise moves. Colleagues share loyalty benefits, help customers complete their purchases, and work collaboratively to improve customer service and store results. The position requires flexible availability for days, evenings, weekends, and holidays; schedules include weekend shifts and depend on business needs and colleague availability.
Requirements
- 1–2 years of related experience.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to use point-of-sale technology, digital tools, computers, handheld equipment, and cash registers, including processing register transactions.
- Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Provide outstanding, personalized customer service and create welcoming shopping experiences.
- Use product knowledge to educate customers and recommend fine jewelry and watches suited to their preferences and budgets.
- Build client relationships through consultative selling, hospitality, and use of clientele tools.
- Meet and surpass daily sales goals, as well as Client and Protection plan goals.
- Promote loyalty, warranty, and protection plan programs and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Support inventory, fulfillment, and special-event activities.
- Maintain merchandise security, accuracy, organization, presentation, processing, storage, and replenishment.
- Update signs and pricing and support merchandise moves.
- Use point-of-sale technology and digital tools to support transactions and the shopping experience.
- Participate in vendor training and events and keep current on product arrivals, trends, and promotions.
- Collaborate with colleagues to achieve individual and store results and maintain operational excellence.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
