Seasonal Retail Commission Sales Associate - Fine Jewelry, Victoria Gardens

Macy's • Rancho Cucamonga, CA

3d

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items that match their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and use of the clientele program, you build lasting client relationships and work toward sales goals. You also promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and help ensure merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and maintain operational excellence in the Fine Jewelry department.

The role includes preparing the sales floor, reviewing sales goals and product information, engaging customers, and maintaining an organized, shoppable space through stock processing, presentation, replenishment, signage, pricing, and merchandise moves. Colleagues use point-of-sale technology and digital tools, participate in training and sales events, and support customer loyalty and protection plan goals. Flexible availability is required, including days, evenings, weekends, and holidays. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The posting identifies this as a seasonal position. The stated physical requirements include talking, lifting, frequent movement, standing, reaching, bending, kneeling, crouching, and climbing ladders, along with visual abilities and use of computers and other technology.

Requirements

• 1–2 years of related experience required.
• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to use point-of-sale technology, computers, handheld equipment, cash registers, and digital shopping tools.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to talk, move frequently, reach with arms and hands, stoop, kneel, crouch, and climb ladders.
• Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

• Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
• Educate customers about fine craftsmanship, precious metals, gemstones, and luxury brands, and assist them in selecting products suited to their tastes, preferences, and budgets.
• Build customer relationships through consultative selling, hospitality, and active use of the clientele program.
• Meet and surpass daily sales goals and achieve client and protection plan goals.
• Promote loyalty benefits, warranty programs, and credit accounts.
• Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
• Maintain an organized, clean, and shoppable sales floor, including processing, presenting, storing, organizing, and replenishing stock; updating signs and prices; and supporting merchandise moves.
• Support inventory, fulfillment, asset protection, and merchandise security and accuracy.
• Participate in sales events, vendor training, and ongoing product education.
• Support special events and collaborate with colleagues to achieve sales goals and operational excellence.
• Maintain regular, dependable attendance and punctuality and work scheduled weekend shifts.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed