Seasonal Retail Commission Sales Associate - Fine Jewelry, Ridgedale

Macy's•Minnetonka, MN

1d•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating shopping experiences that make customers feel welcomed, comfortable, and valued. You use product knowledge about precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build client relationships through consultative selling, genuine hospitality, and use of the clientele program. You work toward sales goals, promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and help ensure merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and uphold operational excellence in the Fine Jewelry department. The role includes maintaining a clean, organized, shoppable sales floor; reviewing sales goals, new arrivals, trends, and promotions; engaging customers and building relationships; processing, presenting, organizing, storing, and replenishing stock; updating signs and pricing; and supporting merchandise moves. Colleagues use point-of-sale technology and digital tools, participate in training and vendor events, promote loyalty benefits, and provide a welcoming and knowledgeable shopping experience. Flexible availability is required, including days, evenings, weekends, and holidays. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position requires regular, dependable attendance and punctuality. The job requires talking, lifting, constant moving, standing, reaching, and use of computers and other technology. Colleagues must be able to stand for at least two consecutive hours, lift at least 25 pounds, and stoop, kneel, crouch, climb ladders, and reach, including above eye level.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology, computers, handheld equipment, cash registers, and digital tools.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use knowledge of precious metals, gemstones, luxury brands, and merchandise to educate customers and support purchasing decisions.
Build customer relationships through consultative selling, hospitality, and use of clientele tools.
Meet sales goals and achieve Client and Protection plan goals.
Promote loyalty, warranty, and credit programs and acquire new customers by opening credit accounts.
Use point-of-sale technology and digital tools to process transactions and improve the shopping experience.
Maintain a clean, organized, shoppable sales floor and ensure accurate merchandise presentation, pricing, replenishment, and stock organization.
Support inventory, fulfillment, merchandise moves, and asset protection requirements.
Participate in sales events, special events, vendor training, and ongoing product education.
Collaborate with colleagues to support customers, communities, and store results.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice