Seasonal Retail Commission Sales Associate - Fine Jewelry, Monterey Del Monte Center

Macy's•Monterey, CA

1d•$17 - $23

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select pieces that suit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, hospitality, and the clientele program. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, assisting with special events, and ensuring merchandise security, accuracy, and presentation. You collaborate with the team to meet sales goals and uphold operational excellence in the Fine Jewelry department. Daily work includes preparing and organizing the sales floor, reviewing sales goals and product information, engaging customers, maintaining merchandise processing and presentation, replenishing stock, updating signs and pricing, supporting merchandise moves, and promoting loyalty benefits. The role requires flexible availability, including days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled 30 or more hours per week; hours depend on business needs and colleague availability.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology, computers, handheld equipment, and digital tools, including processing register transactions.
Ability to perform the stated physical requirements, including lifting at least 25 pounds, standing for at least two consecutive hours, frequent movement and reaching, and stooping, kneeling, crouching, and climbing ladders.
Visual abilities including close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Provide welcoming, knowledgeable, and personalized customer service in the Fine Jewelry and Watch Complex.
Educate customers about precious metals, gemstones, luxury brands, and products, and recommend items that meet their tastes, preferences, and budgets.
Build client relationships through consultative selling, hospitality, and use of the clientele program and clienteling tools.
Meet and surpass daily sales goals, including Client and Protection plan goals.
Promote loyalty, warranty, and credit programs and communicate loyalty benefits to customers.
Support inventory, fulfillment, merchandise processing, presentation, organization, storage, and replenishment.
Ensure merchandise security, accuracy, asset protection compliance, and impeccable presentation.
Update signs and pricing and support merchandise moves.
Participate in sales events, special events, vendor training, and ongoing product education.
Use point-of-sale technology and digital shopping tools to process transactions and support the customer experience.
Help maintain a clean, organized, and shoppable sales floor.
Collaborate with teammates to support customers, achieve store results, and maintain operational excellence.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice