Seasonal Retail Commission Sales Associate - Fine Jewelry, Del Amo Fashion Center
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and personalized shopping experiences. You use product knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items that suit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, hospitality, and the clientele program. You also promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and uphold operational excellence in the Fine Jewelry department. The role involves preparing the sales floor, reviewing goals and product information, engaging and assisting customers, maintaining stock and merchandise presentation, and supporting sales and operational activities. You are expected to help customers with product recommendations, fittings, and digital shopping tools; use point-of-sale technology; maintain an organized, shoppable space; and achieve sales, client, and protection plan goals. Schedules include weekend shifts, with hours dependent on business needs and colleague availability. The posting identifies the position as seasonal.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
- Ability to use point-of-sale technology and other digital tools, including register transactions.
- Ability to meet the stated physical requirements, including standing for at least two consecutive hours and lifting at least 25 pounds.
Responsibilities
- Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
- Use knowledge of precious metals, gemstones, luxury brands, trends, and promotions to educate customers and support purchases.
- Build client relationships through consultative selling, hospitality, and use of clientele tools.
- Meet and surpass daily sales goals and achieve client and protection plan goals.
- Promote loyalty, warranty, and protection plans, and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Use point-of-sale technology and digital tools to process transactions and improve the shopping experience.
- Support inventory, fulfillment, and merchandise moves; process, organize, store, and replenish stock.
- Maintain accurate pricing and signage and ensure merchandise is secure and presented impeccably.
- Keep the sales floor clean, organized, and shoppable.
- Participate in sales events, special events, vendor training, and ongoing product education.
- Collaborate with colleagues to support customers, sales goals, and operational excellence.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
