Seasonal Retail Commission Sales Associate - Fine Jewelry, Del Amo Fashion Center

Macy's•Torrance, CA

1d•$17 - $23•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build client relationships through consultative selling, genuine hospitality, and use of the clientele program. Along with meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. Daily work includes preparing and organizing the sales floor, reviewing goals and product information, engaging customers, maintaining merchandise processing, presentation, organization, storage and replenishment, and updating signs and pricing. Colleagues promote loyalty benefits, provide a sincere customer close, and support one another while continually improving their work and learning from teammates. Schedules include weekend shifts and may include days, evenings, and holidays. Hours depend on business needs and colleague availability. The posting describes this as a seasonal role.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology and digital tools effectively.
Ability to perform the stated physical requirements, including lifting at least 25 pounds and standing for at least two consecutive hours.

Responsibilities

Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use product knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select appropriate merchandise.
Build client relationships through consultative selling, hospitality, and use of clienteling tools and the clientele program.
Meet and surpass daily sales goals, as well as client and protection plan goals.
Promote loyalty, warranty, and protection plan programs and share loyalty benefits.
Acquire new customers by opening credit accounts.
Use point-of-sale technology and digital shopping tools to support transactions and the shopping experience.
Support inventory, fulfillment, merchandise processing, presentation, organization, storage, replenishment, and merchandise moves.
Ensure merchandise security, stock accuracy, asset protection compliance, and an organized, shoppable sales floor.
Update signs and pricing and support special events, sales events, and vendor events.
Review sales goals, new arrivals, top-selling items, trends, and promotions; participate in ongoing and vendor training.
Collaborate with teammates to achieve sales goals and operational excellence.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.