Seasonal Retail Commission Sales Associate - Fine Jewelry, Micronesia

Macy's•Dededo, GU

1d•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge and personalized service to help customers choose items that fit their tastes, preferences, and budgets, and build lasting client relationships through consultative selling, genuine hospitality, and the clientele program. Alongside meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and help ensure merchandise security, accuracy, and presentation. You collaborate with your team to achieve sales goals and uphold operational excellence in the Fine Jewelry department. Daily work includes preparing and maintaining a clean, organized, shoppable sales floor; reviewing sales goals, new arrivals, top sellers, trends, and promotions; engaging customers and providing product recommendations; processing, presenting, storing, organizing, and replenishing stock; updating signs and pricing; and supporting merchandise moves. You promote loyalty benefits, ensure customers have what they need, and contribute to team collaboration and continuous improvement. The role requires flexible availability for days, evenings, weekends, and holidays, with schedules based on business needs and colleague availability. All schedules include weekend shifts. The posting states that full-time colleagues typically work 30 or more hours per week and part-time colleagues typically work 12–24 hours per week.

Requirements

1–2 years of related experience required.
Flexible availability for days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology, digital tools, and handheld equipment effectively.
Ability to achieve sales, client, and protection plan goals.

Responsibilities

Provide welcoming, personalized customer service and create lasting customer relationships.
Use knowledge of precious metals, gemstones, luxury brands, and products to educate customers and recommend appropriate items.
Meet and surpass daily sales goals and achieve Client and Protection plan goals.
Promote loyalty, warranty, and protection plan programs and share loyalty benefits.
Acquire new customers by opening credit accounts and explaining loyalty benefits.
Use clienteling tools to promote offers and product launches and build client loyalty.
Use point-of-sale technology and digital shopping tools to support transactions and the customer experience.
Support inventory, fulfillment, stock processing, presentation, organization, storage, and replenishment activities.
Maintain merchandise security and accuracy, follow asset protection requirements, and support merchandise moves.
Update signs and pricing and maintain an organized, shoppable sales floor.
Participate in sales events, vendor training, and special events.
Collaborate with colleagues to achieve sales goals and support operational excellence.
Review sales goals, new arrivals, top-selling items, trends, and promotions.
Maintain regular, dependable attendance and punctuality.
Communicate effectively with customers, co-workers, and supervisors and follow employment policies and safety procedures.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.