Seasonal Retail Commission Sales Associate - Fine Jewelry, Auburn

Macy's•Auburn, MA

1d•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued customer experiences. You use product knowledge about precious metals, gemstones, and luxury brands to educate customers and help them select pieces suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and the clientele program. Along with meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You collaborate with your team to achieve sales goals and uphold operational excellence in the Fine Jewelry department. Daily work includes preparing and maintaining a clean, organized, shoppable sales floor; reviewing goals, new arrivals, top sellers, trends, and promotions; engaging customers and building relationships; processing, presenting, organizing, storing, and replenishing stock; updating signs and pricing; and supporting merchandise moves. Colleagues promote loyalty benefits, ensure customers have what they need, and provide a sincere closing to each interaction. The role also involves using point-of-sale and digital tools, participating in vendor training and events, acquiring new customers by opening credit accounts, and meeting sales, client, and protection-plan goals. The position requires flexible availability, including days, evenings, weekends, and holidays, with regular and dependable attendance. Schedules include weekend shifts, and hours depend on business needs and colleague availability. Seasonal employment; hours are not specified.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology, digital tools, and register equipment effectively.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; move, reach, stoop, kneel, crouch, and climb ladders.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use knowledge of precious metals, gemstones, luxury brands, trends, and promotions to educate customers and support purchasing decisions.
Build client relationships through consultative selling, hospitality, and use of clientele tools and programs.
Meet daily sales goals and achieve client and protection-plan goals.
Promote loyalty, warranty, and credit programs and acquire new customers by opening credit accounts.
Use point-of-sale technology and digital shopping tools to facilitate transactions and improve the customer experience.
Maintain an organized, clean, shoppable sales floor and ensure merchandise is accurately priced, presented, secured, and replenished.
Support inventory processing, storage, fulfillment activities, and merchandise moves.
Participate in vendor training, sales events, special events, and ongoing product education.
Collaborate with colleagues to support customers, achieve store results, and maintain operational excellence.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice