Retail Collectibles Captain - Processing Associate

MERS Goodwill•Overland Park, KS

About The Position

MERS/Missouri Goodwill Industries is hiring an energetic, self-motivated, and professional Retail Collectibles Captain - Processing Associate for its Overland Park Store - 135th team. The role supports the organization’s mission, “Changing Lives Through the Power of Work!” and its core values of diversity, integrity, passion, professionalism, respect, and responsibility. The associate handles donations and identifies high-value, unique, vintage, antique, or collectible items for online marketplaces. Duties include evaluating and testing items, selecting and manifesting valuable housewares, photographing and listing textiles with AI tools and an online listing program when applicable, and maintaining quality and production standards. The role also includes customer service, maintaining store cleanliness and a safe workplace, supporting coworkers through training and cross-functional collaboration, and protecting agency assets. Background and records checks are required upon employment.

Requirements

No degree is required; a high school diploma or GED is preferred.
Ability to communicate effectively, verbally and in writing, with coworkers, customers, and management.
Organized and able to interact with a diverse work population.
Necessary math, computer, and website-navigation skills.
Complex reasoning and decision-making skills.
Ability to move throughout the facility, lift 25 pounds, and push and pull loads of 100 pounds or more.
Full range of motion, including bending, lifting, twisting, pulling, and pushing.
Ability to stand for up to four hours and use warehouse equipment to move products in extreme temperatures.
Adherence to MERS/Goodwill policies, procedures, safety and security regulations, and dress code.
Must complete required background and records checks upon employment.

Nice To Haves

Ability to type 40 or more words per minute is strongly preferred.
High school diploma or GED is preferred.

Responsibilities

Handle all donations with care and respect.
Identify high-value, unique, vintage, antique, or collectible items for sale through online marketplaces.
Make an initial decision about whether items are complete and free of significant cosmetic or physical damage, and test functionality; send items worth $30 or more to E-Commerce.
Select high-value housewares, manifest them, and place selected items in a tote for transport.
Photograph textiles and, when applicable, list them using AI tools and the online listing program.
Take quality photographs of textiles from multiple angles, showing critical features, markings, tags, and potential flaws.
Write detailed and accurate product descriptions with AI assistance and ensure listings contain no typographical or spelling errors.
Prepare the production station before each shift and clean it afterward.
Meet quality, quantity, and production quotas while working quickly and steadily.
Provide positive customer service to in-person customers, donors, and callers, including greetings, assistance, and thanks.
Maintain store cleanliness by sweeping, dusting, mopping, and shining surfaces.
Maintain positive, professional relationships with team members and leadership, and work across teams to improve communication.
Complete monthly training on selecting high-value items for E-Commerce and help educate staff about high-value donations.
Use safe work practices, remove obstructions, and keep aisles and designated walkways free of debris.
Maintain a professional appearance and follow the MERS/Goodwill dress code.
Safeguard agency assets, including cash and donated or purchased items, and report theft or unauthorized possession.
Follow MERS/Goodwill policies, retail procedures, and safety and security regulations.
Perform other duties as assigned.

Benefits

Individual and family medical benefits for full-time employees working 30 or more hours per week.
Individual and family dental and vision benefits beginning the first of the month after hire for employees working 20 or more hours per week.
Voluntary Life and AD&D Insurance beginning the first of the month after hire for employees working 20 or more hours per week.
403(B) retirement plan beginning on the date of hire for employees working 20 or more hours per week.
403(B) retirement plan with employer match after one year of employment for employees working 20 or more hours per week.
401(A) retirement plan beginning on the date of hire for employees working 20 or more hours per week.
PTO accrual of up to 15 days based on hours worked.
Employee store discount.
Paid holidays.
Flexible schedules.
Career growth opportunities.
Bonus potential of up to $250 per month.